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How The SMART Taxi's Persistence and Customer Care Led to a Successful Flight Booking Deal.


In the competitive world of travel bookings, providing exceptional customer care and securing the best deals are crucial for building trust and loyalty. Recently, our team had the pleasure of assisting a determined customer in her quest to find the best flight ticket deal. This blog highlights our journey with her and underscores the importance of persistence and excellent customer service.

Initial Inquiry and Request

It all started with a WhatsApp message from a potential customer: "Hey, I am looking to book a flight ticket. I heard you guys offer good deals?" Recognizing the opportunity to assist, we promptly replied, "Yes. Please share the flight details you wish to travel on."

Referral and First Attempt

The customer mentioned a referral: "One of my friends referred you. She saved Rs 750 on a ticket."

Eager to help her find a similar deal, we checked the flight details she provided. Unfortunately, there were no deals available for that particular flight. "Sorry, there is no deal on the flight you have shared," we informed her, ensuring transparency in our communication.

Second Attempt

A few days later, the customer reached out again with details of another flight on a different route. Once more, we diligently searched for available deals but came up empty-handed.

"Sorry, no deal available," we replied. To our relief, she responded positively: "No problem."

Third Time’s the Charm

Persistence paid off when, after a week, the customer sent details of another flight. This time, our thorough search revealed a deal available for her requested flight. Excited, we quickly quoted the price.

Within just 10-15 minutes, she confirmed the booking, delighted to have finally secured a good deal.


Winning every customer is important, but it should never come at the expense of business sustainability. Our experience with this customer demonstrates the value of persistence, transparency, and exceptional customer care. By maintaining a commitment to these principles, we were able to assist her effectively and build a lasting positive impression.

If you're looking for the best flight deals and a team that genuinely cares about your travel needs, reach out to us. We're here to help you every step of the way.

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